Is the domain included?+−
No. The domain is paid separately at the registrar's price and registered in your name. We help choose and configure it and take technical access only for the duration of the work.
Who owns the domain?+−
You do. The domain is registered to you or your company and you renew it. That way you depend neither on us nor on the next contractor.
Is hosting included?+−
No, and it is never free. BIGIT Managed Hosting costs 50,000 ֏ per year: hosting, SSL, domain and DNS, deployment, uptime monitoring, backups and help when the infrastructure fails.
How is hosting different from support?+−
Hosting keeps the infrastructure running; support develops the site itself. Text edits, new pages, design and SEO belong to CARE, SUPPORT or BUSINESS SUPPORT, not to hosting.
Are translations and copy included?+−
No, not in any package. If a package supports three languages, that means the technical architecture and a language switcher — not writing or translating the text. Copywriting and multilingual adaptation start at 75,000 ֏; an extra language with your own texts is 30,000 ֏.
Which external services are paid separately?+−
Domains, advertising budgets, SMS gateways, the WhatsApp API, card processing, POS licences such as iiko and r_keeper, corporate email, AI APIs and third-party SaaS. The BIGIT price is the price of our work.
What does the BIGIT TABLE subscription include?+−
Platform hosting, SSL, the database, storage, backups within the plan's limits, core updates, bug fixes, basic monitoring and an address on the BIGIT domain.
Does a QR menu need its own domain?+−
Not necessarily: the subscription includes an address on our infrastructure. If you want your own, we will connect it and you pay for the domain separately.
What happens if the BIGIT TABLE subscription stops?+−
Access to the platform ends, your data can be exported and the domain stays with you. The platform source code is not handed over — it is our product.
Who owns a regular website after payment?+−
You do. After full payment you receive the site and the project sources. The exceptions are our internal libraries, reusable modules, SaaS platforms and third-party licensed code.
Who owns the BIGIT TABLE code?+−
We do. BIGIT TABLE is our SaaS product and you use it under an active subscription. You own the domain, the content, the menu, the photographs and your business data.
Is the advertising budget included?+−
No. You pay the budget to Google or Meta directly. We charge a flat fee for managing campaigns, not a share of the budget.
Are SMS and WhatsApp included?+−
We build the integration, but the messages themselves are charged by the provider: the SMS gateway and WhatsApp via the Meta Cloud API are billed as used.
Is the bank commission included?+−
No. The commission charged by the bank, Idram or Telcell is their tariff, separate from the cost of our integration.
How many products or items does the setup include?+−
Exactly the number written into the contract. Unlimited manual data entry does not exist: anything beyond the agreed volume is charged extra. For menus and catalogues we fix the number of items and who provides photos and descriptions in advance.
How are complex integrations priced?+−
Individually, after reviewing the task. Personal accounts, roles, APIs, ERP and POS, multiple locations — that is the Custom package from 1,000,000 ֏, with hosting and infrastructure priced separately.